The My Council Services platform is unique.
It is the only multi-channel, modular and fully configurable platform offering the level of sophisticated functionality that a modern public sector organisation needs. It delivers everything from customer self-service and flexible back office capability through to mobile working, all specifically engineered for public services.
How we can help you
We work with individuals, teams and departments from across local authority service areas. Click on your service area below to find out more about how we can help you work more efficiently and effectively, enabling digital transformation and channel shift.
If you are working on an organisation wide programme you may be interested to know that we also offer site licenses that provision unlimited licenses across entire enterprises – if you’re interested in finding out more then click here.
My Council Services is used by over 50 local authorities
See what our customers say about us
- AllerdaleSteve Hanlon2018-12-07T17:17:02+00:00
"Working with Abavus since commencing the project has been a very positive experience. I and my colleagues thoroughly enjoy working with Abavus team." - BostonSteve Hanlon2018-12-07T17:16:24+00:00
"It was really refreshing to work with a supplier who was totally committed to ensuring that our deadlines were achieved. From the project commencement to launch Abavus worked flexibly, competently and comprehensively.” - MaidstoneSteve Hanlon2019-03-01T14:13:47+00:00
“I think we’ve probably got a saving of about 2 FTE which certainly covers the cost of the project but we’re expecting going forward that we will be able to make even greater savings from workforce optimisation.” - Southend on SeaSteve Hanlon2018-12-08T13:50:36+00:00
"We’re forming a strong relationship with Abavus, and that’s important because going forward they’ll be maintaining our services. Everything we’ve asked them, they’ve been very open and honest. " - StaffordSteve Hanlon2018-12-13T11:46:35+00:00
"Nothing’s ever been too much trouble. To be honest, Abavus have absolutely bent over backwards to do stuff for us and to get us to the position we’re currently in and we’re more than grateful for that.” - SwaleSteve Hanlon2018-12-07T17:14:33+00:00
"Because Abavus is a smaller company they were able to offer us more flexibility. They were willing to develop with us in the way we wanted to develop, rather than simply selling us something out of the box that we’d then have to try and adapt and work around.” - Test ValleySteve Hanlon2018-12-07T17:15:49+00:00
"Using My Council Services reduces the number of routine calls to our contact centre and so has freed up our advisors to be able to work with the customers most in need of personal interaction." - TorfaenSteve Hanlon2018-12-09T15:48:30+00:00
"We were looking for something that would be easy to use yet could handle more sophisticated processes where required and that would give us quick wins that we could deliver and implement instantly. Abavus was the one that was able to offer all of those things." - WiltshireSteve Hanlon2018-12-12T06:53:20+00:00
"Working with Abavus and My Council Services has been a very positive experience, the technology is excellent as is the responsiveness and flexibility of the technical and operational support teams."
- AllerdaleSteve Hanlon2018-12-07T17:17:02+00:00
"Working with Abavus since commencing the project has been a very positive experience. I and my colleagues thoroughly enjoy working with Abavus team."
- BostonSteve Hanlon2018-12-07T17:16:24+00:00
"It was really refreshing to work with a supplier who was totally committed to ensuring that our deadlines were achieved. From the project commencement to launch Abavus worked flexibly, competently and comprehensively.”
- MaidstoneSteve Hanlon2019-03-01T14:13:47+00:00
“I think we’ve probably got a saving of about 2 FTE which certainly covers the cost of the project but we’re expecting going forward that we will be able to make even greater savings from workforce optimisation.”
- Southend on SeaSteve Hanlon2018-12-08T13:50:36+00:00
"We’re forming a strong relationship with Abavus, and that’s important because going forward they’ll be maintaining our services. Everything we’ve asked them, they’ve been very open and honest. "
- StaffordSteve Hanlon2018-12-13T11:46:35+00:00
"Nothing’s ever been too much trouble. To be honest, Abavus have absolutely bent over backwards to do stuff for us and to get us to the position we’re currently in and we’re more than grateful for that.”
- SwaleSteve Hanlon2018-12-07T17:14:33+00:00
"Because Abavus is a smaller company they were able to offer us more flexibility. They were willing to develop with us in the way we wanted to develop, rather than simply selling us something out of the box that we’d then have to try and adapt and work around.”
- Test ValleySteve Hanlon2018-12-07T17:15:49+00:00
"Using My Council Services reduces the number of routine calls to our contact centre and so has freed up our advisors to be able to work with the customers most in need of personal interaction."
- TorfaenSteve Hanlon2018-12-09T15:48:30+00:00
"We were looking for something that would be easy to use yet could handle more sophisticated processes where required and that would give us quick wins that we could deliver and implement instantly. Abavus was the one that was able to offer all of those things."
- WiltshireSteve Hanlon2018-12-12T06:53:20+00:00
"Working with Abavus and My Council Services has been a very positive experience, the technology is excellent as is the responsiveness and flexibility of the technical and operational support teams."
- AllerdaleSteve Hanlon2018-12-07T17:17:02+00:00
"Working with Abavus since commencing the project has been a very positive experience. I and my colleagues thoroughly enjoy working with Abavus team."
- BostonSteve Hanlon2018-12-07T17:16:24+00:00
"It was really refreshing to work with a supplier who was totally committed to ensuring that our deadlines were achieved. From the project commencement to launch Abavus worked flexibly, competently and comprehensively.”
- MaidstoneSteve Hanlon2019-03-01T14:13:47+00:00
“I think we’ve probably got a saving of about 2 FTE which certainly covers the cost of the project but we’re expecting going forward that we will be able to make even greater savings from workforce optimisation.”
- Southend on SeaSteve Hanlon2018-12-08T13:50:36+00:00
"We’re forming a strong relationship with Abavus, and that’s important because going forward they’ll be maintaining our services. Everything we’ve asked them, they’ve been very open and honest. "
- StaffordSteve Hanlon2018-12-13T11:46:35+00:00
"Nothing’s ever been too much trouble. To be honest, Abavus have absolutely bent over backwards to do stuff for us and to get us to the position we’re currently in and we’re more than grateful for that.”
- SwaleSteve Hanlon2018-12-07T17:14:33+00:00
"Because Abavus is a smaller company they were able to offer us more flexibility. They were willing to develop with us in the way we wanted to develop, rather than simply selling us something out of the box that we’d then have to try and adapt and work around.”
- Test ValleySteve Hanlon2018-12-07T17:15:49+00:00
"Using My Council Services reduces the number of routine calls to our contact centre and so has freed up our advisors to be able to work with the customers most in need of personal interaction."
- TorfaenSteve Hanlon2018-12-09T15:48:30+00:00
"We were looking for something that would be easy to use yet could handle more sophisticated processes where required and that would give us quick wins that we could deliver and implement instantly. Abavus was the one that was able to offer all of those things."
- WiltshireSteve Hanlon2018-12-12T06:53:20+00:00
"Working with Abavus and My Council Services has been a very positive experience, the technology is excellent as is the responsiveness and flexibility of the technical and operational support teams."
- AllerdaleSteve Hanlon2018-12-07T17:17:02+00:00
"Working with Abavus since commencing the project has been a very positive experience. I and my colleagues thoroughly enjoy working with Abavus team."
- BostonSteve Hanlon2018-12-07T17:16:24+00:00
"It was really refreshing to work with a supplier who was totally committed to ensuring that our deadlines were achieved. From the project commencement to launch Abavus worked flexibly, competently and comprehensively.”
- MaidstoneSteve Hanlon2019-03-01T14:13:47+00:00
“I think we’ve probably got a saving of about 2 FTE which certainly covers the cost of the project but we’re expecting going forward that we will be able to make even greater savings from workforce optimisation.”
- Southend on SeaSteve Hanlon2018-12-08T13:50:36+00:00
"We’re forming a strong relationship with Abavus, and that’s important because going forward they’ll be maintaining our services. Everything we’ve asked them, they’ve been very open and honest. "
- StaffordSteve Hanlon2018-12-13T11:46:35+00:00
"Nothing’s ever been too much trouble. To be honest, Abavus have absolutely bent over backwards to do stuff for us and to get us to the position we’re currently in and we’re more than grateful for that.”
- SwaleSteve Hanlon2018-12-07T17:14:33+00:00
"Because Abavus is a smaller company they were able to offer us more flexibility. They were willing to develop with us in the way we wanted to develop, rather than simply selling us something out of the box that we’d then have to try and adapt and work around.”
- Test ValleySteve Hanlon2018-12-07T17:15:49+00:00
"Using My Council Services reduces the number of routine calls to our contact centre and so has freed up our advisors to be able to work with the customers most in need of personal interaction."
- TorfaenSteve Hanlon2018-12-09T15:48:30+00:00
"We were looking for something that would be easy to use yet could handle more sophisticated processes where required and that would give us quick wins that we could deliver and implement instantly. Abavus was the one that was able to offer all of those things."
- WiltshireSteve Hanlon2018-12-12T06:53:20+00:00
"Working with Abavus and My Council Services has been a very positive experience, the technology is excellent as is the responsiveness and flexibility of the technical and operational support teams."