We help local authorities achieve channel shift and transformation
We provide public sector organisations with innovative smartphone and web platforms that enable self-service customer access, mobile working, digital transformation and channel shift.
The My Council Services platform is unique. It is the only fully synchronised, dynamically configurable and integrated multi-channel, customer self-service and mobile working platform.
We’re getting nearly 50% of our fly tipping reporting online now. Reporting abandoned vehicles we’re getting nearly 80% done online. From a channel shift perspective that really is the sort of thing we want to see.
The My Council Services platform provides us with flexibility and agility. The Abavus team have a refreshing approach – they listen, they innovate, they deliver – and importantly – they do it quickly.
How great it is that our customers can quickly and easily report council problems and access our services directly from a mobile phone or device at a time and place that is convenient to them. The level of support and training provided by Abavus is exceptional.
Abavus have worked tirelessly with us to develop our mobile worker app, ensuring that it fits our business requirements. It has been refreshing to work with one of our key IT suppliers who is willing to go that extra mile.
I have found Abavus good to work with as they are a small enough supplier to be flexible (which I think is vital in developing mobile apps) but they are large enough to work with partners in a credible way. This is important if you have plans to integrate with other business applications.
I have found Abavus's approach to be a breath of fresh air compared to a lot of the big boys in the local government systems world that I’ve had to deal with and I would certainly work with Abavus again on other projects.
I enjoy working with Abavus. Their solutions are innovative and flexible and the customer service they provide is both attentive and professional. Abavus are one of the best IT providers at being adaptive to our evolving business needs.
Abavus have provided us with a cheap but very effective way of engaging with our customers through different media channels, and have been extremely helpful and supportive throughout the implementation and a pleasure to work with.
See how our customers have benefited from using our products
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Download the Ultimate Guide to Channel Shift white paper
Thank you for your interest in our Ultimate Guide to Channel Shift white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful.
Download the Social Media Risk Management in the Public Sector white paper
Thank you for your interest in our Social Media Risk Management in the Public Sector white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful.
Ten reasons why UK local authorities should invest in mobile working
How your staff will benefit from a move to mobile working
How to effectively manage the risks associated with mobile working
How Stafford Borough Council implemented an effective mobile working strategy
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