Redefine transparency at your local authority
Discover the future of FOI request management with our modern software solution. Streamline, centralise, and improve the way you handle requests.
Centralised request management
Our Information Compliance (FOI) module provides a centralised system where all FOI requests, documents, and communications can be managed. This allows for easy tracking, monitoring, and collaboration among team members. A user-friendly dashboard displays the status of each request, ensuring nothing falls through the cracks.
Automated workflows
Our Information Compliance (FOI) module offers customisable templates for responses, notifications, and acknowledgements. Automated reminders and escalations help ensure that requests are processed within required timeframes, reducing the risk of missed deadlines.
Document management and redaction
Features robust FOI management tools with integrated document management capabilities. Our FOI solution allows you to securely store, organise, and manage documents relating to information requests. A redaction feature protects sensitive information before disclosure, ensuring compliance with data protection laws.
Comprehensive reporting and analytics
Analytical reporting features provide value insights into FOI request trends, response times, and customer behaviour. This data helps organisations to identify areas for improvement, allocate resources more effectively, and demonstrate their commitment to transparency.
The best Freedom of Information request management software in the UK
Digital FOI Management
My Council Services offers a dedicated Information Request module with end-to-end workflows tailored to managing FOI, SAR, EIR, and Complaints. One of the core strengths of this solution is that it makes use of AI to make the management process quick, efficient, and seamless.
Artificial intelligence
My Council Services leverages the benefits of AI using tools such as ChatGPT to generate responses, reducing turnaround times with rapid and comprehensive answers.
Compliance & recordkeeping
Our FOI software keeps a record of all requests and responses over time, assisting in compliance with the Freedom of Information Act.
Reporting & analytics
Our analytical reporting suite is designed to provide reporting features that analyse information request trends, response times, and other relevant metrics, helping local authorities to identify areas for improvement.
Online request submission
Customers can submit FOI requests through our Customer Portal or native Mobile App, enabling easy and convenient self-service submission, and eliminating the need for paper-based workflow.
Contact centre
FOI requests can be entered by local authority staff through our Contact Centre capability if a customer chooses to email or call the authority, using our back-office portal to fill in pre-designed forms within a few clicks.
Request tracking
Our FOI solution helps councils to keep track of the status and progress of each request, enabling them to monitor deadlines and budgets, and to ensure timely responses to requests.
Document management
Our solution facilitates document management for FOI requests, providing efficient storage, retrieval, and organisation of documents for disclosure, as well as a PDF printing facility.
Workflow automation
Automated processes to streamline the management of FOI requests, saving time and resources for both council staff and customers.
Tasks analysis
Our FOI solution can generate automated tasks based on the content of information requests, empowering staff to deliver proper and rapid responses.