Who will benefit?
Contact Centre is the cornerstone of the My Council Services platform in a Customer Services context. The product is most commonly used by customer service agents and those who are interacting with the council’s customers, whether over the phone or face to face.
Contact Centre is especially powerful and helpful if a complete view of the customer’s relationship with the council is required. Assuming that the relevant privilege and profile settings are in place, a Contact Centre user will be able to quickly review, commence, progress and complete all aspects of the interactions and transactions that a customer has with the council. The application interface can be set up to display a wide range of customer meta data e.g. a refuse collection schedule calendar at their registered address, revenue and benefits data through to other information such as violent marker, appropriate control measures, specific vulnerabilities and other data about the customer that will help the appropriate management of the relationship with the customer.
View Contact Centre on G-Cloud