The success of the mobile worker launch has acted as a proof of concept and shown that the My Council Services suite of modules can help the Council deliver very significant savings whilst enhancing customer service at the same time.
The next stage of the project is for the Streetscene team to introduce the citizen-facing version of the app. Currently the My Council Services mobile worker module is being used as part of the back office systems however in the next phase the citizen-facing self-service app will be launched, enabling citizens to report incidents and tasks that require the team’s attention quickly and simply from their phones (or web browsers) without having to take the time to call the contact centre.
As a result of the success of the mobile worker launch within Streetscene the Council is now looking for other areas of its operation that might benefit from both the mobile worker and public-facing elements of the service and the decision has been made to roll out the Customer Self-Service and Digital Access module through the whole Council.
The project team within Stafford Borough Council won its annual innovation award for their work in adopting My Council Services Mobile Worker.