On demand webinar
Bookings and appointments

On demand webinar

Bookings and appointments

This on demand webinar is designed specifically for UK local authorities looking to enable online bookings and appointment processes. It is suitable for local authority professionals, managers, directors and transformation leads within UK local authorities. During the session we will share examples of how My Council Services can be configured and deployed to improve the efficiency and effectiveness of a range of bookings processes. We will use examples from the following process types:

  • Sports pitch bookings
  • Booking and paying for a bulky item to be removed from the home
  • Making bookings for a ticketed event (such as an exhibition or music event)
  • Booking an appointment with a council advisor

The same approach demonstrated in this webinar can also be rapidly deployed to handle the full range of local authority bookings requirements.

In just one hour you’ll learn about how the blend of My Council Services modules, including Apps & e-forms, Configurable Bookings Module and Case Management using Service Desk can save you time and money whilst enabling digital transformation of all aspects of bookings and appointment based activities.

What we’ll cover:

  • Introduction and welcome – background to the challenges facing local authorities generally and licensing services specifically
  • A demonstration of how this end-to-end digital process works in practice, using the real-life example of self service and assisted bookings applications and a review of the case management options.
  • How fully digital process can be used to enable to authentication systems, simplified payment collection processes, improved reporting and more efficient bookings procedures overall
  • How My Council Services integrates with your existing systems and those of any third party suppliers you may use
  • How My Council Services can enable your council’s wider transformation programme, beyond just bookings processes

Who should watch this webinar?

Managers and officers interested in digital bookings processes

Local authority IT professionals with an interest in digital service delivery

Local authority service directors and assistant directors

Transformation leads for UK local authorities

Watch the video and download the materials now