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We help local authorities achieve channel shift and transformation

We provide public sector organisations with innovative smartphone and web platforms that enable self-service customer access, mobile working and social media management and control. The My Council Services platform is unique. It is the only fully synchronised, dynamically configurable and integrated multi-channel, customer self-service and mobile working platform. The combination of innovative, cost-effective technology and our made-to-measure professional services ensures our clients realise rapid returns on their investment.

Contact Centre

Contact Centre is a customer relationship management module and forms part of the wider My Council Services platform. It offers you the ability to rapidly put in place an easy-to-use, multi-channel customer contact interface.Using the Contact Centre module enables you to capture all your interactions with your customers, through whatever channel they may come, and to manage all forms of customer transaction. The Contact Centre module can simply be plugged in to work with your existing systems, third party data sources and web services.

Customer Digital Access

The My Council Services Customer Digital Access module enables you to provide your customers with a comprehensive self-service platform, available through both a browser and a mobile app, which they can use to contact you, report issues, access information and news updates, pay bills, submit applications and much more. Customers can contact you quickly and easily at the time and place of their choosing, and you save time and money by moving customer interactions away from call centres and face-to-face.

Mobile Worker

Mobile Worker enables your workforce to accurately receive and log any kind of work order or task information via smartphone, tablet or PC/Mac and to automatically feed this information into a back office system. The Mobile Worker module eliminates the need for paper work orders or task sheets which in turn saves time and enables workers to be out on the road conducting routine maintenance, working with customers to resolve a problem, completing installations or responding to an urgent call out.

CrowdControlHQ

CrowdControlHQ is the UK’s leading social media risk management and compliance platform built for enterprise. It gives access to all your social media channels from a single dashboard, accessible online. Supporting your channel shift strategy as well as enabling you to manage social media communications across complex networks of multiple accounts, it also gives you a complete social media audit trail and includes the advanced security features you need to ensure that your organisation’s image is protected and compliance regulations are met.

    Download the Ultimate Guide to Channel Shift white paper

    Thank you for your interest in our Ultimate Guide to Channel Shift white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

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    Download the Social Media Risk Management in the Public Sector white paper

    Thank you for your interest in our Social Media Risk Management in the Public Sector white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

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