The My Council Services platform provides us with flexibility and agility and has enabled us to provide our customers with a joined up online, mobile, tablet proposition.
I have found Abavus good to work with as they are a small enough supplier to be flexible (which I think is vital in developing mobile apps) but they are large enough to work with partners in a credible way.
Abavus enabled us to get up and running with our App using the My Council Services technology in a very short timescale, their support and flexibility was key to our successful launch
I enjoy working with Abavus, as a new IT provider their solutions are innovative and flexible and the customer service they provide as part of their My Council Services technology is both attentive and professional.
Abavus have worked tirelessly with us to develop our mobile worker app, ensuring that it fits our business requirements. It has been refreshing to work with one of our
key IT suppliers who are willing to go that extra mile.
We’re getting nearly 50% of our fly tipping reporting being done online now. Reporting abandoned vehicles we’re getting nearly 80% done online. From a channel shift perspective that really is the sort of thing we want to see
How great it is that our customers can quickly and easily report council problems and access our services directly from a mobile phone or device at a time and place that is convenient to them
My Council Services has provided us with a cheap but very effective way of engaging with our customers through a different media channel. It has also allowed our residents to contact or report issues to the council at their own convenience.
I have found the approach taken by Abavus to be a breath of fresh air compared to a lot of the big boys in the local government systems world that I’ve had to deal with. I genuinely felt it was a refreshing approach taken by your company and I would certainly work with you again on other projects.
Nothing’s ever been too much trouble. Abavus have absolutely bent over backwards to do stuff for us and to get us to the position we’re currently in and we’re more than grateful for that.
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