Mobile working in Cannock Chase

How the Council’s Streetscene team have benefited from using the My Council Services Mobile Worker module.

We looked at various vendors in the market but we feel that Abavus and My Council Services are more geared to transformational solutions. We’re also constrained by budget and can get vast amounts of criteria within the MCS solution compared to other options.

If we do come across issues with the platform then they’re immediately resolved by the Abavus team. If there are new criteria which we want to use within the platform we will liaise with Abavus and will come up with ways of providing those solutions to the end customer. The relationship we have with Abavus is quite open, quite reactive and quite responsive to our demands.

We’ve seen significant gains in the Streetscene team in terms of self-referrals which are now up to 75%. We’ve got teams of people in Streetscene who are coming across issues as they’re out on their rounds, and they can now self-refer. We’re also getting more pick up and responsiveness to the public, and we’re also cutting out the need for this initial contact from the public to the authority, which leads to a reduction in contact centre calls.

In the first 12 months of our waste contracts system we’ve seen upwards of 12,000 requests go through the app and the eForms


Find out more about each module

contact centre module logo

Contact Centre

An easy-to-use, multi-channel customer contact interface
Risk Management module logo

Risk Management

Schedule inspections and manage reporting
Communication module logo


Configure messages for any group using any channel
Bookings and Appointments module logo

Bookings and Appointments

Create any type of booking or appointment
waste module logo

Waste and Recyling

Manage all aspects of refuse and waste management
Contracts Licensing module logo

Contracts and Licensing

Configure, deploy and manage contracts
customer digital access module logo

Customer Digital Access

A comprehensive customer self-service platform
mobile worker module logo

Mobile Worker

Eliminate the need for paper work orders or task sheets
case management module logo

Case Management

Systematically manage a case from creation to closure
Service Levels module logo

Service Levels

Design and deploy any type of service level templates

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