Date(s) - 22/11/2017
12:00 pm - 1:00 pm
Improve your social media productivity, governance and effectiveness with CrowdControlHQ
Social media is now the inbound operational channel of choice for many customers wishing to contact local authorities, and public sector organisations are increasingly recognising the potential channel shift benefits that effective social media use offers them. For customers social media can be a great way of not only contacting an organisation but also holding it to account, and this can make it a double-edged sword which needs careful management.
This free webinar will help you learn more about the CrowdControlHQ social media management platform. CrowdControlHQ enables complex organisations like local authorities to effectively and securely exploit the opportunities presented by social media whilst avoiding its risks and pitfalls. This one hour webinar will give you a practical insight into social media governance and risk management as well as an opportunity to see CrowdControlHQ’s market-leading social media risk management platform in action.
CrowdControlHQ delivers effective enterprise-scale social media management, ideal for local authorities and other public sector organisations.
Find out how CrowdControlHQ will enable you to:
- Streamline and automate your internal processes associated with social media management to save time, money and to reduce risk
- Monitor which audiences are engaging with your content and see what’s working and what isn’t using comprehensive real-time analytics
- Manage social media conversations more effectively and efficiently
- Assign operational issues raised on social media to the correct team, then track and manage the process of dealing with them
- Manage and govern a wide range of social media accounts and users across the entire organisation from one central dashboard
- Configure workflows and processes that will enable increased productivity and effectiveness
During this event we will cover:
- Introduction and background to the CrowdControlHQ platform
- Overview of local authorities already using the platform
- Demonstration of CrowdControlHQ and its capabilities
- Questions / Discussion