How the Communications module can help you
The Communications module is a integrated messaging module that forms part of the My Council Services platform. It enables the scheduling and sending of targeted communications to customers via email, SMS and automated telephony. In addition it allows customers to subscribe and unsubscribe to content feeds and communication types (both topic and delivery media) that are of interest.
This capability is often used as a communication overlay for service delivery-related activities e.g. collection reminders, renewal reminders, permit expiry, appointment reminders or for general communications.
Many of our clients have integrated the Communications functionality with the nationally available Gov Notify service. This enables a council to make use of the free SMS provision via the My Council Services platform. The communications capability provides access to an integrated SMS as required or it can be integrated to an existing messaging application.