Who will benefit?
Chat Bot and the technology it utilises will become an increasingly mainstream feature of customer services. A person-to-person-like interaction, enabled by ‘intelligent’ technology through multiple different channels (web, phone, SMS, social media etc.) will become the first point of contact for contemporary service organisations.
As such the My Council Services Chat Bot will be relevant across the entire service delivery portfolio wherever customers are contacting the council directly to have their questions answered, to use a specific service or to complete a transaction.
See Chat Bot on G Cloud