Connection costs:

Access and use of the service by users when away from the office have no tangible cost implication for the Council. The only implication here is the data usage when users access the service from a device connected to the internet by a mobile (cellular) network, as opposed to wi-fi access. In this context the data plan for this device should be considered.

Since 2010 when we first introduced My Council Services, we have monitored and benchmarked data usage from 3G and 4G connected devices, there has been no discernible additional data consumption as a result of using My Council Services. Data usage in this scenario is entirely within usual ranges of tolerance.

Hardware costs:

Hardware provision (beyond the provision of the cloud infrastructure which is fully included) is not a facet of the relationship between Abavus and the Council. Hardware provision for remote devices and costs are a decision for the Council.