social-media

Are your staff standing in the way of successful digital transformation?

As our own research has shown, there are many challenges facing local government managers who are trying to push forward successful digital transformation. Ironically, one of the most difficult to deal with can be the resistance of your own staff. Our research showed that this was consistently one of the most significant barriers standing in […]

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Why successful public sector project management is about the people, not the tech

It’s common to assume that the key to success in IT project management lies in getting the right tech. Get the tech right and everything else will follow. However, based on my experience of helping numerous different local authorities manage complex technology implementations, it’s the human factors that really make the difference between success and […]

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What’s the future of channel shift?

Local authorities have been working towards a channel shift agenda for a long time now. Pretty much all the councils we deal with have wholeheartedly embraced channel shift, not just as a cost saving mechanism but also as something that offers real benefits to citizens as well as councils. So what’s the next step? How […]

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Are budget cuts a threat or an opportunity for your digital transformation project?

We recently conducted some research (download the full research paper to find out more) asking local government professionals to tell us about their experiences of channel shift and digital transformation in the current climate. In particular we were interested to know what barriers they faced when trying to implement digital transformation, and how they saw […]

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Dealing with resistance to digital transformation and channel shift

Implementing a successful channel shift strategy can be difficult for many reasons. One of the key factors that makes such projects complex is the number of different stakeholder groups that are involved. Any significant change-related project will always encounter resistance but channel shift project managers need to anticipate and respond to change from many different […]

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Download the Ultimate Guide to Channel Shift white paper

Thank you for your interest in our Ultimate Guide to Channel Shift white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

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Download the Social Media Risk Management in the Public Sector white paper

Thank you for your interest in our Social Media Risk Management in the Public Sector white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

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