Service Desk enables administrative teams to manage service requests in line with the SLA for their service area. This can be relevant when assisting external or internal customers and when managing any process e.g. client request, support ticket, incident or case. Service Desk can also be considered as 'CRM-light'.
- Efficient management of any service request or process type
- Easy to use interface to learn and use
- A 'CRM-lite' interface perfect for administrative teams
- Fully integrated into the other functional modules e.g. CRM
- Create new service requests using intuitive e-forms
- Role-based access and data controls for security and productivity
- Web services API enable fast integration to third party systems
- Increase staff productivity in back office functions
- Remove dependence on offline spreadsheets to manage service areas
- Ensure staff have all relevant information for each service request
- Save time by automating processes for any service request category
- Save money when compared to 'traditional CRM'
- Integrates directly to our Mobile Worker module
- Rapid implementation. Live within 6 weeks
Find out more about each module