What our customers say about us

Customer testimonials 

How great it is that our customers can quickly and easily report council problems and access our services directly from a mobile phone or device at a time and place that is convenient to them. With the help and support of Abavus, Flintshire is the first Council in Wales to introduce a bilingual App which is straightforward and convenient for people to use in either English or Welsh. The level of support provided by Abavus from the point of training to ‘go-live’ was exceptional and continues to be to this day.
We have worked closely with Abavus for the last 3 years, successfully adopting the mobile app for our citizens and our officers alike. Abavus have worked tirelessly with us to develop our mobile worker app, ensuring that it fits our business requirements. It has been refreshing to work with one of our key IT suppliers who are willing to go that extra mile.
I enjoy working with Abavus - their solutions are innovative and flexible and the customer service they provide as part of their My Council Services technology is both attentive and professional. At a time when local authorities have needed to look at different vendors to provide products and services that drive improvement and efficiency – Abavus are one of the best IT providers at being adaptive to our evolving business needs.
I have found Abavus good to work with as they are a small enough supplier to be flexible (which I think is vital in developing mobile apps) but they are large enough to work with partners in a credible way. This is important if you have plans to integrate with other business applications.
The My Council Services platform provides us with flexibility and agility and has enabled us to provide our customers with a joined up online, mobile, tablet proposition. What started as a basic reporting app has now been integrated into our website to become our core online reporting service and with the help of Abavus is now being further developed as a mobile working solution for officers out on the patch. The Abavus team have a refreshing approach – they listen, they innovate, they deliver – and importantly – they do it quickly.
The main thing for us was that Abavus had done this before and had obviously been doing it for quite a while, and well. They gave us referral sites all the feedback from them was positive. Abavus were willing to work with us and develop with us and not just offer an off the peg solution. The scope of the project has expanded considerably over time and the fact that Abavus were willing to go “yes, fine, no problem” was absolutely vital to us. Nothing’s ever been too much trouble. Abavus have absolutely bent over backwards to do stuff for us and to get us to the position we’re currently in and we’re more than grateful for that.
We’re getting nearly 50% of our fly tipping reporting being done online now. Reporting abandoned vehicles we’re getting nearly 80% done online. From a channel shift perspective that really is the sort of thing we want to see. It’s shown a healthy increase and I think a lot of that is down to the fact that we have got a better way of customers being able to report incidents to us.
I have found the approach taken by Abavus to be a breath of fresh air compared to a lot of the big boys in the local government systems world that I’ve had to deal with…I genuinely felt it was a refreshing approach taken by your company and I would certainly work with you again on other projects.
Abavus have provided us with a cheap but very effective way of engaging with our customers through a different media channel. It has also allowed our residents to contact or report issues to the council at their own convenience. The app has been very well received by our residents and we now have over 800 regular users. In addition, elected members have found the app easy to use and it has formed an integral part of the authority’s ‘Your Call’ campaign. Abavus have been extremely helpful and supportive throughout the implementation programme and have been a pleasure to work with.

Our customers include

Find out more about each module

contact centre module logo

Contact Centre

An easy-to-use, multi-channel customer contact interface
Risk Management module logo

Risk Management

Schedule inspections and manage reporting
Communication module logo


Configure messages for any group using any channel
Bookings and Appointments module logo

Bookings and Appointments

Create any type of booking or appointment
waste module logo

Waste and Recyling

Manage all aspects of refuse and waste management

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