Blackburn with Darwen residents who need to contact the council can now do it using a mobile phone application based on the My Council Services suite of products. The Your Call app enables people to report problems easily when offices are closed. Councillor Kate Hollern said the move was
“an exciting new way for the Council to talk to residents. It will help people report a wide range of issues at any time of the day so they don’t have to wait for council offices to open. Your Call is all about everyone in the borough working together and talking with each other to solve problems. This app will make it easier for residents to talk to us so we can tackle issues together.”
The app, developed by company Abavus and based on the My Council Services app, also allows residents to put in requests for information and make suggestions about how services are delivered to the public.Real-time information about news and events across the borough are also available through the app, and more than 150 people have signed up already.
The app will be continually updated with new features and content as it develops. Councillor Yusuf Jan-Virmani, Executive Member for Neighbourhood, Housing and Customer Services, said:
“The app is an excellent new channel for residents to get in contact with the Council. It’s very straightforward and easy for people to report problems or look up information on the move. With it, there’s no need to wait until you get back to the office or home to report problems, no need to hang on the phone to speak to an advisor at busy times and no need to work out who you should send the report to. The app does all that for you. It will be constantly developed and I hope everyone with a smartphone or tablet will take advantage of it.”
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