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Archive | Transformation

When budgets are tight local authorities should look to smaller IT vendors to provide the flexibility they need

All the news at the moment is about how tight budgets are in local government. Several councils have announced their services are going to be cut back to a minimum and more seem set to follow. So, in a minimal spend environment, what happens to investment in IT systems? IT procurement is often high on […]

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Why successful public sector project management is about the people, not the tech

It’s common to assume that the key to success in IT project management lies in getting the right tech. Get the tech right and everything else will follow. However, based on my experience of helping numerous different local authorities manage complex technology implementations, it’s the human factors that really make the difference between success and […]

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Are budget cuts a threat or an opportunity for your digital transformation project?

We recently conducted some research (download the full research paper to find out more) asking local government professionals to tell us about their experiences of channel shift and digital transformation in the current climate. In particular we were interested to know what barriers they faced when trying to implement digital transformation, and how they saw […]

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Dealing with resistance to digital transformation and channel shift

Implementing a successful channel shift strategy can be difficult for many reasons. One of the key factors that makes such projects complex is the number of different stakeholder groups that are involved. Any significant change-related project will always encounter resistance but channel shift project managers need to anticipate and respond to change from many different […]

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Six reasons why service-oriented line-of-business systems will struggle to survive in modern public service organisations

We’ve been delivering digital platforms to enable transformation and channel shift programmes for UK local authorities for five years now.  It’s been hard yet rewarding work and we have developed and continue to grow a critical mass of UK authorities benefiting from our solutions. We’re adding approximately one new site every few weeks and expanding the […]

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Four local authorities where we’ve helped deliver digital transformation and channel shift

In my last blog post I described some of the best practices I’ve seen when working with UK local authorities on their digital transformation programmes. I’d now like to share four examples of local authorities where I’ve seen these best practices most effectively demonstrated.  It’s fair to say that the following examples all contain elements of excellence and commitment, […]

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Download the Social Media Risk Management in the Public Sector white paper

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