social-media

Author Archive | Berni Simmons

When budgets are tight local authorities should look to smaller IT vendors to provide the flexibility they need

All the news at the moment is about how tight budgets are in local government. Several councils have announced their services are going to be cut back to a minimum and more seem set to follow. So, in a minimal spend environment, what happens to investment in IT systems? IT procurement is often high on […]

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Are your staff standing in the way of successful digital transformation?

As our own research has shown, there are many challenges facing local government managers who are trying to push forward successful digital transformation. Ironically, one of the most difficult to deal with can be the resistance of your own staff. Our research showed that this was consistently one of the most significant barriers standing in […]

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What’s the future of channel shift?

Local authorities have been working towards a channel shift agenda for a long time now. Pretty much all the councils we deal with have wholeheartedly embraced channel shift, not just as a cost saving mechanism but also as something that offers real benefits to citizens as well as councils. So what’s the next step? How […]

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Are budget cuts a threat or an opportunity for your digital transformation project?

We recently conducted some research (download the full research paper to find out more) asking local government professionals to tell us about their experiences of channel shift and digital transformation in the current climate. In particular we were interested to know what barriers they faced when trying to implement digital transformation, and how they saw […]

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Download the Social Media Risk Management in the Public Sector white paper

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