What is the My Council Services Waste Module?
The My Council Services Waste and Recycling Module enables councils to configure and manage all aspects of the refuse and waste management process, both domestic and trade, from setting up contracts and managing payments (if required) through to integrating and fully automating the addition of collections to rounds in order to manage the waste collection process.
The benefits of the MCS Waste Module
Dedicated waste and recycling application
Integrates and fully automates domestic and trade collection rounds information and data
Automatically manages collection exception days
Provides the ability to add interim addresses to rounds, thus ensuring round accuracy
Informs citizens of both their next and last bin collection days
In-house or outsourced waste provider
Can be used as a standalone waste solution for in house managed waste services
Can be fully integrated with 3rd party outsourced waste provider applications either as the primary or secondary application
Enables mobile working for your Waste Operatives
Work jobs pushed out to operatives' mobile devices in realtime
360 degree feedback, fully automated from customer to crew
Suitable for contracted, scheduled and ad hoc waste services for both individuals and businesses
The customer (either individual or business) registers, requests the level of service they require and pays for it (if applicable)
The property is automatically added to the most appropriate round and the refuse is collected on the correct day
Customers can select the most suitable time and date for ad hoc collections, and they'll be automatically added to the relevant round
Automates the process of dealing with missed collections - customers can only report a missed collection if the refuse is marked as collected, so they can't report as missing collections that simply haven't happened yet
Allows customers to create a waste and recycling contract with auto payment and renewal facilities, reducing the administrative burden on council staff and improving the customer experience
If customers don't have the correct bins e.g. green garden waste then they can't report a missed bin collection for that type of bin
Notify customers when rounds are changed or cancelled by text, email, call or push notification via the waste collection app
Remind customers to put their bins out the night before their collection is due
Know your bin dayCitizens can enter their addresses and be presented with their next bin collection day.
Mobile waste managementYour Waste Operatives receives all their collections for each round and day directly to their mobile devices. They can use the same device to close off each successful or failed collection.
Interim addresses enabledBefore new properties have a live and master data UPRN you can create interim addresses to allow citizens to receive services against their properties.
Integration with your existing systems straight out of the boxOur platform allows Local Authorities to place the governance and configuration of the waste process in the hands of ‘process experts’.
Find out more about each module