social-media

What is the My Council Services Waste Module?Waste

The My Council Services Waste and Recycling Module enables councils to configure and manage all aspects of the refuse and waste management process, both domestic and trade, from setting up contracts and managing payments (if required) through to integrating and fully automating the addition of collections to rounds in order to manage the waste collection process.

Waste Module case studies

Southend-on-Sea Borough Council

The benefits of the MCS Waste Module

Dedicated waste and recycling application

  • Integrates and fully automates domestic and trade collection rounds information and data

  • Automatically manages collection exception days

  • Provides the ability to add interim addresses to rounds, thus ensuring round accuracy

  • Informs citizens of both their next and last bin collection days

In-house or outsourced waste provider

  • Can be used as a standalone waste solution for in house managed waste services

  • Can be fully integrated with 3rd party outsourced waste provider applications either as the primary or secondary application

Enables mobile working for your Waste Operatives

  • Work jobs pushed out to operatives' mobile devices in realtime

  • 360 degree feedback, fully automated from customer to crew

Suitable for contracted, scheduled and ad hoc waste services for both individuals and businesses

  • The customer (either individual or business) registers, requests the level of service they require and pays for it (if applicable)

  • The property is automatically added to the most appropriate round and the refuse is collected on the correct day

  • Customers can select the most suitable time and date for ad hoc collections, and they'll be automatically added to the relevant round

Other benefits

  • Automates the process of dealing with missed collections - customers can only report a missed collection if the refuse is marked as collected, so they can't report as missing collections that simply haven't happened yet

  • Allows customers to create a waste and recycling contract with auto payment and renewal facilities, reducing the administrative burden on council staff and improving the customer experience

  • If customers don't have the correct bins e.g. green garden waste  then they can't report a missed bin collection for that type of bin

  • Notify customers when rounds are changed or cancelled by text, email, call or push notification via the waste collection app

  • Remind customers to put their bins out the night before their collection is due

Know your bin day

Citizens can enter their addresses and be presented with their next bin collection day. know your bin collection day

Mobile waste management

Your Waste Operatives receives all their collections for each round and day directly to their mobile devices. They can use the same device to close off each successful or failed collection. mobile waste collection

Interim addresses enabled

Before new properties have a live and master data UPRN you can create interim addresses to allow citizens to receive services against their properties. interim addresses

Integration with your existing systems straight out of the box

Our platform allows Local Authorities to place the governance and configuration of the waste process in the hands of ‘process experts’. integrations out of the box

Existing integrations

current integrations

Find out more about each module

Contact Centre

Contact Centre

An easy-to-use, multi-channel customer contact interface
RiskManagement

Risk Management

Schedule inspections and manage reporting
Communication

Communication

Configure messages for any group using any channel
BookingsAppointments

Bookings and Appointments

Create any type of booking or appointment
Waste

Waste and Recyling

Manage all aspects of refuse and waste management
ContractsLicensing

Contracts and Licensing

Configure, deploy and manage contracts
Crowd Control HQ

Crowd Control HQ

Enterprise-level social media risk management
Customer Digital Access

Customer Digital Access

A comprehensive customer self-service platform
Mobile Worker

Mobile Worker

Eliminate the need for paper work orders or task sheets
Case Management

Case Management

Systematically manage a case from creation to closure
ServiceLevels

Service Levels

Design and deploy any type of service level templates

Download the Ultimate Guide to Channel Shift white paper

Thank you for your interest in our Ultimate Guide to Channel Shift white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

×
Download the Social Media Risk Management in the Public Sector white paper

Thank you for your interest in our Social Media Risk Management in the Public Sector white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

×
Book a demo or ask a question
×
Download our FREE Mobile Working ebook
  • Ten reasons why UK local authorities should invest in mobile working
  • How your staff will benefit from a move to mobile working
  • How to effectively manage the risks associated with mobile working
  • How Stafford Borough Council implemented an effective mobile working strategy
We respect your privacy. Your information is safe and will never be shared.
Don't miss out. Download your free ebook today.
×
×
WordPress Popup Plugin