Service Levels module
The My Council Services – Service Level module is a standard feature with our Service Desk and CRM Contact Centre applications. It allows the Council to design and deploy any range of Service Level templates. These can be generic or they can be configured for specific processes. For example, it may be that the Council wants to create a specific Service Level that is to be applied to all Street Scene Service Requests. The creation of a Service Level, once applied to a Service Request, provides an additional set of ‘meta data’ that can be used to trigger other automated rules and downstream workflow.
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