social-media

Service Desk

Service Desk enables administrative teams to manage service requests in line with the SLA for their service area. This can be relevant when assisting external or internal customers and when managing any process e.g. client request, support ticket, incident or case. Service Desk can also be considered as 'CRM-light'.

 

Case studies

Test Valley Borough Council 

 

Service Features:

  • Efficient management of any service request or process type
  • Easy to use interface to learn and use
  • A 'CRM-lite' interface perfect for administrative teams
  • Fully integrated into the other functional modules e.g. CRM
  • Create new service requests using intuitive e-forms
  • Role-based access and data controls for security and productivity
  • Web services API enable fast integration to third party systems

 Service Benefits:

  • Increase staff productivity in back office functions
  • Remove dependence on offline spreadsheets to manage service areas
  • Ensure staff have all relevant information for each service request
  • Save time by automating processes for any service request category
  • Save money when compared to 'traditional CRM'
  • Integrates directly to our Mobile Worker module
  • Rapid implementation. Live within 6 weeks

Find out more about each module

Contact Centre

Contact Centre

An easy-to-use, multi-channel customer contact interface
RiskManagement

Risk Management

Schedule inspections and manage reporting
Communication

Communication

Configure messages for any group using any channel
BookingsAppointments

Bookings and Appointments

Create any type of booking or appointment
Waste

Waste and Recyling

Manage all aspects of refuse and waste management
ContractsLicensing

Contracts and Licensing

Configure, deploy and manage contracts
Crowd Control HQ

Crowd Control HQ

Enterprise-level social media risk management
Customer Digital Access

Customer Digital Access

A comprehensive customer self-service platform
Mobile Worker

Mobile Worker

Eliminate the need for paper work orders or task sheets
Case Management

Case Management

Systematically manage a case from creation to closure
ServiceLevels

Service Levels

Design and deploy any type of service level templates
 

 

 

Download the Ultimate Guide to Channel Shift white paper

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Download the Social Media Risk Management in the Public Sector white paper

Thank you for your interest in our Social Media Risk Management in the Public Sector white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

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