Consultancy, training and support
Abavus and its key consultants work with specialist IT personnel and non IT personnel from client organisations to:
- Provide strategic consultancy advice, support and guidance. This consultancy is principally aimed at helping organisations acquire the appropriate level of knowledge and skills in order that effective, cost efficient business decisions can be taken regarding how and what technology should help shape their organisations now, in the future and that will fit their transformational business strategies and plans.
- Provide consultancy specific to ensuring that Abavus delivered software solutions, My Council Services and Crowd Control HQ, are successfully embedded into organisations and are being effectively and appropriately used to ensure that value for money and return on investment is immediately derived from these products.
- Provide training and development to ensure that personnel responsible for the set up and on-going usage of Abavus software solutions possess the requisite skills and product knowledge to drive business improvement and efficiency through the on-going use, development and expansion of the technology. Training is available classroom based, via online tutorials or through documented training aids.
- Provide on-going 1st and 2nd line support. This support is available via agreed Service Level Agreements (SLAs). These SLAs ensure that the Abavus team are on hand to trouble shoot and quickly resolve any technical issues encountered whilst also helping users and customers with general set up or usage queries thus maximising and enhancing the all round user experience. Both email and telephone support service options are available.