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Self-service & CRM webinar materials

Free!

Learn more about how our customer self-service & CRM platform My Council Services can help you drive channel shift and enable transformation. My Council Services enables citizens (or staff) to raise automated service requests, make payments and communicate with you through multiple channels via smartphone, mobile device or web.

The configurable mobile applications & web forms integrate with your existing back office technology and can be completely customised to your requirements. This webinar discusses how Councils like yours are already benefiting from significant reduction in their response times, reduced paperwork and overheads, as well as increasing their engagement with citizens through the channels which best suit them.

My Council Services enables you to capture all your interactions with your customers, through whatever channel they come, and manage all forms of customer transaction. See the full lifecycle of a service request from self-service submission, through receipt, acceptance and management by your customer service team. Ensure that your customer service staff, whether centrally organised or distributed across the organisation, can benefit from adopting contemporary CRM technology.

Download the materials from the webinar or watch the recording.

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Download the Ultimate Guide to Channel Shift white paper

Thank you for your interest in our Ultimate Guide to Channel Shift white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

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Download the Social Media Risk Management in the Public Sector white paper

Thank you for your interest in our Social Media Risk Management in the Public Sector white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

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  • Ten reasons why UK local authorities should invest in mobile working
  • How your staff will benefit from a move to mobile working
  • How to effectively manage the risks associated with mobile working
  • How Stafford Borough Council implemented an effective mobile working strategy
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