White papers, research reports and resources
We also have a series of white papers, research reports and other resources here that you can download for free at any time.
A guide to mobile working in local government
A guide to establishing an effective mobile working strategy in local government.
A waste and recycling online bookings use case
A use case paper outlining how the local authorities have created an online bookings system during COVID-19
A-Z of public sector transformation
A sideways look at how best to ensure that your channel shift strategy is successful.
Booking and appointments white paper
Addressing the challenges and opportunities of bookings and appointments processes for local authorities
Designing a system integration
A white paper focusing on designing effective system integrations
Digital transformation research report
Research into the challenges local authorities face when trying to implement digital transformation.
Environmental services white paper
Learn how other councils are using My Council Services in their environmental services and waste management departments.
Revenues and rubbish – are these the keys to unlocking digital transformation
Revenues and rubbish - are these the keys to unlocking digital transformation?
The ultimate guide to channel shift
Practical suggestions regarding how best to manage the channel shift process and ensure its success.
Transformation and digitisation for licencing services
Digitisation of the functions associated with licensing services in local authorities