Mobile working in Cannock Chase
Peter Thompson of Cannock Chase District Council explains how the Council’s Streetscene team have benefited from using the My Council Services Mobile Worker module.
We looked at various vendors in the market but we feel that Abavus and My Council Services are more geared to transformational solutions. We’re also constrained by budget and can get vast amounts of criteria within the MCS solution compared to other options.
If we do come across issues with the platform then they’re immediately resolved by the Abavus team. If there are new criteria which we want to use within the platform we will liaise with Abavus and will come up with ways of providing those solutions to the end customer. The relationship we have with Abavus is quite open, quite reactive and quite responsive to our demands.
We’ve seen significant gains in the Streetscene team in terms of self-referrals which are now up to 75%. We’ve got teams of people in Streetscene who are coming across issues as they’re out on their rounds, and they can now self-refer. We’re also getting more pick up and responsiveness to the public, and we’re also cutting out the need for this initial contact from the public to the authority, which leads to a reduction in contact centre calls.
In the first 12 months of our waste contracts system we’ve seen upwards of 12,000 requests go through the app and the eForms