Date(s) - 07/12/2017
3:00 pm - 4:00 pm
Drive channel shift and enable transformation with My Council Services self-service and CRM platform
Please join us for this free educational event to learn more about how our customer self-service & CRM platform My Council Services can help you drive channel shift and enable transformation. My Council Services enables citizens (or staff) to raise automated service requests, make payments and communicate with you through multiple channels via smartphone, mobile device or web.
The configurable mobile applications & web forms integrate with your existing back office technology and can be completely customised to your requirements. During this one hour webinar you’ll find out how Councils like yours are already benefiting from significant reduction in their response times, reduced paperwork and overheads, as well as increasing their engagement with citizens through the channels which best suit them.
My Council Services enables you to capture all your interactions with your customers, through whatever channel they come, and manage all forms of customer transaction. See the full lifecycle of a service request from self-service submission, through receipt, acceptance and management by your customer service team. Ensure that your customer service staff, whether centrally organised or distributed across the organisation, can benefit from adopting contemporary CRM technology.
During this webinar we will cover:
- An introduction and background to My Council Services
- An overview of local authorities already using the platform
- A demonstration of the app and the back office capabilities
- A demonstration of the Contact Centre capabilities and the opportunities for process streamlining
- Questions / discussion
Join this webinar to find out how many other UK Councils are already benefiting and saving money every week through their implementation of My Council Services. Hear why so many UK Local Authorities are choosing to leave behind their large scale and ‘implementation heavy’ CRM products in favour of simplified, rapid implementation and easy to use alternatives.