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Archive | Transformation

Dealing with resistance to digital transformation and channel shift

Implementing a successful channel shift strategy can be difficult for many reasons. One of the key factors that makes such projects complex is the number of different stakeholder groups that are involved. Any significant change-related project will always encounter resistance but channel shift project managers need to anticipate and respond to change from many different […]

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Six reasons why service-oriented line-of-business systems will struggle to survive in modern public service organisations

We’ve been delivering digital platforms to enable transformation and channel shift programmes for UK local authorities for five years now.  It’s been hard yet rewarding work and we have developed and continue to grow a critical mass of UK authorities benefiting from our solutions. We’re adding approximately one new site every few weeks and expanding the […]

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Four local authorities where we’ve helped deliver digital transformation and channel shift

In my last blog post I described some of the best practices I’ve seen when working with UK local authorities on their digital transformation programmes. I’d now like to share four examples of local authorities where I’ve seen these best practices most effectively demonstrated.  It’s fair to say that the following examples all contain elements of excellence and commitment, […]

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Five reasons why investing in training helps you to realise the benefits of channel shift

With today’s severe financial constraints many local authority training budgets have either been cut or dispensed with altogether. But far from being cost-effective, the long term financial implications for such organisations can be serious. A low-skilled, demotivated workforce can incur unnecessary costs and opens up organisations to all kinds of risks. And if channel shift is […]

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Five reasons why the UK public sector needs to look to smaller IT vendors for transformational solutions

If you think that the coming election will see the end of public sector spending cuts, think again. Regardless of who wins the election, the fact is that more cuts are coming and they will be even more savage than previously. Local authorities will continue having to deliver more for less. Transformational change will be more critical than […]

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How can local authorities achieve channel shift and transformation in an age of austerity?

I spend much of my time working with leadership and management teams of UK local authorities. Times are tough in local government. Local authorities face many pressures. Some of the key challenges that come up in discussion again and again are: The relentless pressure on budgets and resources – budgets are still being dramatically cut […]

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Channel shift and transformation – what do they mean to citizens?

As a long-standing employee of Abavus I have heard the terms ‘channel shift’ and ‘transformation’ used again and again in conversations with clients or in presentations that I  prepare for them. They’re impressive-sounding phrases with energy and edge, but I do sometimes wonder if the real meaning of these terms, particularly from a customer’s perspective, may be getting lost. […]

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