social-media

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Why UK public sector can’t afford to ignore social media risk management

As we work with our clients across the UK public sector, helping them realise channel shift and transformation, we have become increasingly aware of the risks and opportunities that social media presents for them. Social media is now the inbound operational channel of choice for first contact between many customers and UK local authorities. Time and again […]

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Five reasons why investing in training helps you to realise the benefits of channel shift

With today’s severe financial constraints many local authority training budgets have either been cut or dispensed with altogether. But far from being cost-effective, the long term financial implications for such organisations can be serious. A low-skilled, demotivated workforce can incur unnecessary costs and opens up organisations to all kinds of risks. And if channel shift is […]

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Five reasons why the UK public sector needs to look to smaller IT vendors for transformational solutions

If you think that the coming election will see the end of public sector spending cuts, think again. Regardless of who wins the election, the fact is that more cuts are coming and they will be even more savage than previously. Local authorities will continue having to deliver more for less. Transformational change will be more critical than […]

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Case management – how to keep knowledge and information within your organisation

Organisations these days can accumulate huge amounts of paperwork and documentation. From time to time it’s common to have a clearout during which documentation is destroyed or put into confidential waste sacks and disposed of. I’ve seen this done several times during my career and it always makes me think about what might happen if […]

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Channel shift isn’t just about your customers – here’s why you should move staff to mobile working platforms too

Over the last few years there’s been a significant focus on the delivery and enablement of e-services in local government. I’ve worked with many councils who are embracing this agenda, moving towards digital delivery and introducing many new channels through which citizens can interact with them. Understandably, the focus of many transformation and channel shift […]

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How can local authorities achieve channel shift and transformation in an age of austerity?

I spend much of my time working with leadership and management teams of UK local authorities. Times are tough in local government. Local authorities face many pressures. Some of the key challenges that come up in discussion again and again are: The relentless pressure on budgets and resources – budgets are still being dramatically cut […]

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Download the Social Media Risk Management in the Public Sector white paper

Thank you for your interest in our Social Media Risk Management in the Public Sector white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

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