social-media

Archive | Blog

Four local authorities where we’ve helped deliver digital transformation and channel shift

In my last blog post I described some of the best practices I’ve seen when working with UK local authorities on their digital transformation programmes. I’d now like to share four examples of local authorities where I’ve seen these best practices most effectively demonstrated.  It’s fair to say that the following examples all contain elements of excellence and commitment, […]

Continue Reading 0

How local government has moved from cribbage and pipe smoking to databases and analytics

When I joined the ranks of local government as a young enthusiastic graduate I was surprised at the traditional environment that I had entered. It wasn’t unusual for officers to be seen at their desks smoking pipes whilst reading the paper. Lunchtime was a leisurely affair with work appointments being made to accommodate the regular […]

Continue Reading 0

5 ways to ensure your transformation programme succeeds

Digital transformation continues to be a hot topic for UK public sector generally and our colleagues in local government are right in the eye of the storm. At Abavus we have built our entire business with the UK local government sector. We regularly work with local government professionals who face the challenges associated with bringing […]

Continue Reading 0

Five things that the 2015 local authority IT market taught us – lessons for 2016 and beyond

As a small but expanding local government technology provider we place great importance on formally evaluating our performance at the end of each year and planning our strategy for the coming year, as well as monitoring our performance throughout the year and making changes to the course we plot once we see how things are […]

Continue Reading 0

The A-Z of channel shift and transformation for local authorities

A is for automation  When you’re moving transactions and processes to digital (and other self service channels) you almost always have the opportunity to build in automated steps and process. Don’t miss the opportunity to build in automated workflow Automating a workflow process should be straightforward not a complex coding exercise. Look for tools that […]

Continue Reading 0

Why UK public sector can’t afford to ignore social media risk management

As we work with our clients across the UK public sector, helping them realise channel shift and transformation, we have become increasingly aware of the risks and opportunities that social media presents for them. Social media is now the inbound operational channel of choice for first contact between many customers and UK local authorities. Time and again […]

Continue Reading 0

Download the Ultimate Guide to Channel Shift white paper

Thank you for your interest in our Ultimate Guide to Channel Shift white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

×
Download the Social Media Risk Management in the Public Sector white paper

Thank you for your interest in our Social Media Risk Management in the Public Sector white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

×
Book a demo or ask a question
×
Download our FREE Mobile Working ebook
  • Ten reasons why UK local authorities should invest in mobile working
  • How your staff will benefit from a move to mobile working
  • How to effectively manage the risks associated with mobile working
  • How Stafford Borough Council implemented an effective mobile working strategy
We respect your privacy. Your information is safe and will never be shared.
Don't miss out. Download your free ebook today.
×
×
WordPress Popup Plugin