social-media

St Helens Metropolitan Borough Council

Abavus has been working with St Helen’s Borough Council to help it develop a tailored self-service app. Karen Gillis, Head of Business Transformation at St. Helen’s immediately recognised the potential of My Council Services and the opportunities presented by the mobile channel. From the outset clear goals were established and the project moved forward as part of the wider transformation programme.

How My Council Services works for St Helens:

  • Realising efficiencies through developing an effective self-service channel
  • Saving resources through automation and backoffice integration
  • An opportunity to engage with harder to reach groups within the community because of the democratising effect of mobile internet
  • The benefits of having a mobile channel that could be locally themed and nationally enabled
  • The importance of integration with their new CRM system (developed through Lotus Notes x-pages)

Background to St Helen’s 

  • Metropolitan Borough Council governing 177,000 population
  • 47th most deprived local authority area in UK
  • Unemployment at c.8% (July 2010) although falling
  • In terms of health and disability over 100,000 people live in areas that fall within the top 20% most deprived nationally

Find out more about each module

Contact Centre

Contact Centre

An easy-to-use, multi-channel customer contact interface
Case Management

Case Management

Systematically manage a case from creation to closure
Mobile Worker

Mobile Worker

Eliminate the need for paper work orders or task sheets
Customer Digital Access

Customer Digital Access

A comprehensive customer self-service platform
Crowd Control HQ

Crowd Control HQ

Enterprise-level social media risk management

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Download the Social Media Risk Management in the Public Sector white paper

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