social-media

North Lanarkshire Council

The council had never used Twitter before the winter of 2010, the harshest winter of the last 50 years. As a few other councils had realised, social media proved to be the best way to keep residents up to date with school closures, gritting updates and changes to council services.

As North Lanarkshire realised, there are a number of issues and risks which need to be considered when providing services via the organisation’s social media accounts, all of which CrowdControlHQ has been able to help it to manage.

Download the full North Lanarkshire Council case study

Find out more about each module

Contact Centre

Contact Centre

An easy-to-use, multi-channel customer contact interface
Case Management

Case Management

Systematically manage a case from creation to closure
Mobile Worker

Mobile Worker

Eliminate the need for paper work orders or task sheets
Customer Digital Access

Customer Digital Access

A comprehensive customer self-service platform
Crowd Control HQ

Crowd Control HQ

Enterprise-level social media risk management

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Download the Social Media Risk Management in the Public Sector white paper

Thank you for your interest in our Social Media Risk Management in the Public Sector white paper. Please complete this form and click submit in order to access the white paper. We hope that you find it useful. 

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