social-media

Author Archive | Tracy Bird

Five reasons why the UK public sector needs to look to smaller IT vendors for transformational solutions

If you think that the coming election will see the end of public sector spending cuts, think again. Regardless of who wins the election, the fact is that more cuts are coming and they will be even more savage than previously. Local authorities will continue having to deliver more for less. Transformational change will be more critical than […]

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Case management – how to keep knowledge and information within your organisation

Organisations these days can accumulate huge amounts of paperwork and documentation. From time to time it’s common to have a clearout during which documentation is destroyed or put into confidential waste sacks and disposed of. I’ve seen this done several times during my career and it always makes me think about what might happen if […]

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Channel shift and transformation – what do they mean to citizens?

As a long-standing employee of Abavus I have heard the terms ‘channel shift’ and ‘transformation’ used again and again in conversations with clients or in presentations that I  prepare for them. They’re impressive-sounding phrases with energy and edge, but I do sometimes wonder if the real meaning of these terms, particularly from a customer’s perspective, may be getting lost. […]

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