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Author Archive | Berni Simmons

Six reasons why service-oriented line-of-business systems will struggle to survive in modern public service organisations

We’ve been delivering digital platforms to enable transformation and channel shift programmes for UK local authorities for five years now.  It’s been hard yet rewarding work and we have developed and continue to grow a critical mass of UK authorities benefiting from our solutions. We’re adding approximately one new site every few weeks and expanding the […]

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How to effectively manage the risks associated with mobile working

At Abavus we are big fans of mobile working. I firmly believe mobile working offers a massive opportunity for local government organisations, not only to reduce costs but also to speed up processes, work more flexibly and efficiently and significantly improve customer service. There’s benefit both for employees who tend to find it motivating and empowering, […]

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Four local authorities where we’ve helped deliver digital transformation and channel shift

In my last blog post I described some of the best practices I’ve seen when working with UK local authorities on their digital transformation programmes. I’d now like to share four examples of local authorities where I’ve seen these best practices most effectively demonstrated.  It’s fair to say that the following examples all contain elements of excellence and commitment, […]

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5 ways to ensure your transformation programme succeeds

Digital transformation continues to be a hot topic for UK public sector generally and our colleagues in local government are right in the eye of the storm. At Abavus we have built our entire business with the UK local government sector. We regularly work with local government professionals who face the challenges associated with bringing […]

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The A-Z of channel shift and transformation for local authorities

A is for automation  When you’re moving transactions and processes to digital (and other self service channels) you almost always have the opportunity to build in automated steps and process. Don’t miss the opportunity to build in automated workflow Automating a workflow process should be straightforward not a complex coding exercise. Look for tools that […]

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Why UK public sector can’t afford to ignore social media risk management

As we work with our clients across the UK public sector, helping them realise channel shift and transformation, we have become increasingly aware of the risks and opportunities that social media presents for them. Social media is now the inbound operational channel of choice for first contact between many customers and UK local authorities. Time and again […]

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Channel shift isn’t just about your customers – here’s why you should move staff to mobile working platforms too

Over the last few years there’s been a significant focus on the delivery and enablement of e-services in local government. I’ve worked with many councils who are embracing this agenda, moving towards digital delivery and introducing many new channels through which citizens can interact with them. Understandably, the focus of many transformation and channel shift […]

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How can local authorities achieve channel shift and transformation in an age of austerity?

I spend much of my time working with leadership and management teams of UK local authorities. Times are tough in local government. Local authorities face many pressures. Some of the key challenges that come up in discussion again and again are: The relentless pressure on budgets and resources – budgets are still being dramatically cut […]

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Download the Social Media Risk Management in the Public Sector white paper

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